Frequently Asked Questions


We have grouped FAQ by service category, so feel free to click on the white button that better describes the service you have questions about

Frequently Asked Questions
How do I get my first project started with Unlimited Design Services
There are different ways of getting started, depending on your industry experience, your budget and the type of services you require:

  1. If you only have a couple of questions, you can email us or request a call back
  2. If you have a lot of questions and want answers specific to your business model, you can schedule a 1st Open Meeting
  3. If you are new to the garment industry, and don't have a clue of what is required to achieve our goals, we suggest that you schedule a 1st Strategy Meeting
  4. If you have been doing this for a while and have all the information for estimates you can use the online price calculator or request a custom estimate
  5. If have received estimates and have question about them or about the Service Agreement, you can set up an estimate review meeting
What is the fastest way to get answers to a question not listed?
Email us!
We make sure to get back to everyone who has emailed during business hours before 2:00PM (PST)
Why do I have to schedule a call back?
We get a lot of phone calls, so in order to make sure that the best person to answer your questions is readily available, we kindly request that you schedule a call back
Why do I have to schedule meetings?
Because we want to make sure that the best person to answer your questions is going to be available

Also, an flow of unexpected visitors would create constant distractions that would make it impossible to maintain deliveries for our clients

Confidentiality is also an issue, as our clients rely on our discretion to keep they projects (trade secrets) private and out of reach (view) of competitors
Do I have to pay every time we have a meeting?
No, you only have to pay for Technical meetings that are not part of an approved estimate for an on-going project

A meeting to review an Estimate you've received from us or to pick up/ drop off materials or projects are free and just need to be pre-scheduled
Is there a number I can call to talk to someone directly?
You can request a 10 minute call back and a number will be provided

Once you become a client with
on-going projects a number to talk to a representative of Unlimited Design Services will be provided
What are your payment terms?
First Time Clients
100% Pro-forma is required for all digital services and hourly consultations
50% Deposit is required to start all sample and production (CMT) projects
Balance Payment required to release sample and production (CMT) projects

Returning Clients
100% Pro-forma is required for all hourly consultations
50% Deposit is required to start all digital services, sample and production (CMT) projects
Balance Payment required to release digital services, sample and production (CMT) projects

100% Pro-forma payment will be required for clients who default on established credit terms
Why do you ask for deposits?
We have to protect ourselves and prevent financial loss to keep our doors open
Ultimately, a deposit is the only tangible commitment we have from a client who wishes to hire our services

What if our company policy is to pay after work is finished?
Enforcement of our payment term policy is what keeps our prices competitive and service range flexible
If your company policy does not provide allowances for deposits, then best of luck finding a factory that can offer finance terms!
Do you accept credit card payments?
We accept credit card payments via Square and Paypal
What if I don’t want to pay with a credit card?
We accept cash, bank wire or business checks

NOTE that your delivery date will not be confirmed until check funds clear
Will I get a refund if I cancel my appointment or project?
You will only qualify for a refund as follows:

Prospects

Visits Full refunds will be issued for appointments cancel at least one business day before appointment
NO REFUND is issued if cancellation or re-schedule is received less than 24 hours before appointment

Clients
Hourly Bookings Full refunds will be issued for appointments cancel at least one business day before appointment
NO REFUND is issued if cancellation or re-schedule is received less than 24 hours before appointment
Projects Cancellation fee of 25% total project estimate applies to any cancellations received and refunds will only be issued for parts of the project that have not been started
How long will it take to process my refund
Refund processing time varies depending on how payment was received:

Paypal & Square as soon as it’s processed
Credit Card Processing times vary according to company issuing credit card
Check or Cash We will send a refund check via 1st class mail within 3 business days of processing refund
thin 3 business days of confirming refund
Bank Wire (ACH) We will issue wire payment within 3 business days of processing refund
Can you tell me what other brands you do work for?
No, that would breach the confidentiality agreement with our clients
Can you show me styles you have developed or produced for other clients?
No, that would breach the confidentiality agreement with our clients
Can I contact some of your clients to ask for referrals?
We can’t start disclosing client’s contact information (as it would breach the confidentiality agreement we have) but you can see the reviews clients have volunteered publicly
How long will it take to finish my project?
It depends on what the project involves and all due dates are confirmed on your deposit invoice once we receive payment and materials
That said, project turn around ranges from 1 week to 3 months depending on the type of services and client's time commitment and flexibility
Product Development,Sourcing,Technical Design,Samples
How do I get my Product Development project started with Unlimited Design Services
There are different ways of getting started, depending on your industry experience, your budget and the type of services you require:

  1. If you only have a couple of questions, you can email us or request a call back
  2. If you have a lot of questions and want answers specific to your business model, you can schedule a 1st Open Meeting
  3. If you are new to the garment industry, and don't have a clue of what is required to achieve our goals, we suggest that you schedule a 1st Strategy Meeting
  4. If you have all the information for estimates you can use the online price calculator or request a custom estimate
How do I get an estimate for my Product Development project?
You can use the online price calculator or schedule a drop off or shipment of samples or swatches to create a custom estimate

Development custom estimates require the following:
1) Letter size swatches of fabrics you are using for the design being sampled
2) A product sample for every style being developed (even if it's very rough and needs changes)
3) If you are developing more than one style, designate a style number to each item
4) If you have a pattern, let us see it so that we can check that it conforms to industrial assembly requirements

If you are missing any of the first two above, we don't have enough information to prepare a custom estimate, but
we can help you get there!

After we create custom estimates and send for your review and approval, an estimate review meeting can be set up to address any questions you may have
Do I need to commit to a production order to get Product Development help?
You don’t need to commit to a production order in order to have us process a Product Development project
Is there a minimum order requirement for Product Development projects?
No, we don’t require that you have more than one style to help you with a Product Development project
Are there any volume discounts for Product Development projects?
Yes, patterns, technical services & some pre-production samples qualify for volume discounts
What’s the turn around for Product Development Projects?
Sourcing 1-6 weeks (depending on item)
Digitizing Paper Pattern 2 business days
Digitized CAD Pattern Audit 1 week
Technical Design 1 week
Fit Session Comments 1 business day
CAD Pattern 1 - 2 weeks
Pattern Adjustment or shrinkage 2 business days
Pattern Plotting (single base size) 1 business day
Pattern File Export (convert to format other than PAD System) 2 business days
Sample Cutting 1 week
Sample Pre-Assembly Cut Piece Send Out 1 week (Embroidery)
Sample Sewing
2-5 business days (depending on type of garment and available capacity which changes weekly)
Sample Post-Assembly Send Outs (Dye/Wash, Printing) 1 week for each process required per cut
Sample Post-Assembly Finishing (QC, Rivets) 1 week for each process required per cut
Fabric Yields 2 business days

Turn around time frames are
from the day we confirm the order
This time frame
does not include transit time for items being shipped
Sourcing
How do I get my Fabric Sourcing started with Unlimited Design Services
Contact us and tell us more about your project
Do I need to commit to a production order to get Fabric Sourcing help?
You don’t need to commit to a production order in order to get Fabric sourcing help but we require that you have started a product development project in order to introduce you to the sourcing agent
Is there a minimum order requirement for Fabric Sourcing?
Our agent can source fabrics for samples or rolls for production but It all depends on what fabrics our agent is sourcing and you will be notified of possible minimum requirements when fabric options are presented for approval
Are there any discounts for Fabric Sourcing?
Unlimited Design Service clients get an discounted rate for fabric sourcing services
What’s the turn around for Fabric Sourcing?
It can vary from a few days for sample yardage to 9 weeks for custom print imported production fabric, but it all depends on what fabrics our agent is sourcing and you will be advised on turn around once fabric order is confirmed
Technical Design
How do I get my Technical Design project started with Unlimited Design Services
There are different ways of getting started, depending on your industry experience, your budget and the type of services you require:

  1. If you only have a couple of questions, you can email us or request a call back
  2. If you have a lot of questions and want answers specific to your business model, you can schedule a 1st Open Meeting
  3. If you are new to the garment industry, and don't have a clue of what is required to achieve our goals, we suggest that you schedule a 1st Strategy Meeting
  4. If you have all the information for estimates you can use the online price calculator or request a custom estimate
How do I get an estimate for my Technical Design project?
You can use the online price calculator or schedule a drop off or shipment of samples or swatches to create a custom estimate

Technical Design custom estimates require the following:
1) Letter size swatches of fabrics you are using for the design being developed
2) A product sample for every style being developed (even if it's very rough and needs changes or it's something you own but similar to your design) so that we can understand the construction you want
3) If you are developing more than one style, designate a style number to each item

If you are missing any of the first two above, we don't have enough information to prepare a custom estimate, but
we can help you get there!

After we create custom estimates and send for your review and approval, an estimate review meeting can be set up to address any questions you may have
Do I need to commit to a production order to get Technical Design help?
You don’t need to commit to a production order in order to have us process a Technical Design project
Is there a minimum order requirement for Technical Design projects?
No, we don’t require that you have more than one style to help you with a Technical Design project
Are there any volume discounts for Technical Design projects?
Yes, technical services qualify for volume discounts
What’s the turn around for Technical Design Projects?
Technical Design 1 week

Turn around time frames are
from the day we confirm the order
This time frame
does not include transit time for items being shipped
Pattern Making,Stock Base Sizes,CAD Pattern file Conversions
How do I get my Pattern Making project started with Unlimited Design Services
There are different ways of getting started, depending on your industry experience, your budget and the type of services you require:

  1. If you only have a couple of questions, you can email us or request a call back
  2. If you have a lot of questions and want answers specific to your business model, you can schedule a 1st Open Meeting
  3. If you are new to the garment industry, and don't have a clue of what is required to achieve our goals, we suggest that you schedule a 1st Strategy Meeting
  4. If you have all the information for estimates you can use the online price calculator or request a custom estimate
How do I get an estimate for my Pattern Making project?
You can use the online price calculator or schedule a drop off or shipment of samples or swatches to create a custom estimate

Pattern making custom estimates require the following:
1) Letter size swatches of fabrics you are using for the design being sampled
2) A sample that we can use as a starting point (even if it's something you bought at the store)
3) If you are developing more than one style, designate a style number to each item
4) If you have a pattern, let us see it so that we can check that it conforms to industrial assembly requirements

If you are missing any of the first two above, we don't have enough information to prepare a custom estimate, but
we can help you get there!

After we create custom estimates and send for your review and approval, an estimate review meeting can be set up to address any questions you may have
Do I need to commit to a production order to get Pattern Making help?
You don’t need to commit to a production order in order to have us process a Pattern Making project but we require Technical flat sketches and construction details (machine requirements and settings)
Is there a minimum order requirement for Pattern Making projects?
No, we don’t require that you have more than one style to help you with a Pattern Making project
Are there any volume discounts for Pattern Making projects?
Yes, pattern services qualify for volume discounts
What’s the turn around for Pattern Making Projects?
Digitizing Paper Pattern 2 business days
Digitized CAD Pattern Audit 1 week
Pattern File Conversion (From format other than PAD System) 1- 4 business days depending on file integrity
Fit Session Comments 1 business day
CAD Pattern 1 - 2 weeks
Pattern Adjustment or shrinkage 2 business days
Pattern Plotting (single base size) 1 business day
Pattern File Export (convert to format other than PAD System) 2 business days

Turn around time frames are
from the day we confirm the order
This time frame
does not include transit time for items being shipped
Samples
How do I get my Samples started with Unlimited Design Services
There are different ways of getting started, depending on your industry experience, your budget and the type of services you require:

  1. If you only have a couple of questions, you can email us or request a call back
  2. If you have a lot of questions and want answers specific to your business model, you can schedule a 1st Open Meeting
  3. If you are new to the garment industry, and don't have a clue of what is required to achieve our goals, we suggest that you schedule a 1st Strategy Meeting
  4. If you have all the information for estimates you can use the online price calculator or request a custom estimate
How do I get an estimate for my Sample Making project?
You can use the online price calculator or schedule a drop off or shipment of samples or swatches to create a custom estimate

Sample custom estimates require the following:
1) Letter size swatches of fabrics you are using for the design being sampled
2) A product sample for every style being developed (even if it's very rough and needs changes)
3) If you are developing more than one style, designate a style number to each item
4) If you have a pattern, let us see it so that we can check that it conforms to industrial assembly requirements

If you are missing any of the first two above, we don't have enough information to prepare a custom estimate, but
we can help you get there!

After we create custom estimates and send for your review and approval, an estimate review meeting can be set up to address any questions you may have
Do I need to commit to a production order to get Sample Making services?
You don’t need to commit to a production order in order to have us make your samples but we require a CAD pattern file in PAD System format to process sample orders
Is there a minimum order requirement for Sample Making projects?
No, we don’t require that you have more than one style to help you with a Sample Making project
Are there any volume discounts for Sample Making projects?
Yes, pre-production samples qualify for volume discounts for orders starting at $6 000+ per style
Visit our
volume discount page for more details
What’s the turn around for Sample Making Projects?
Sample Cutting 1 week
Sample Pre-Assembly Cut Piece Send Out 1 week (Embroidery)
Sample Sewing
2-5 business days (depending on type of garment and available capacity which changes weekly)
Sample Post-Assembly Send Outs (Dye/Wash, Printing) 1 week for each process required per cut
Sample Post-Assembly Finishing (QC, Rivets) 1 week for each process required per cut

Turn around time frames are
from the day we confirm the order
This time frame
does not include transit time for items being shipped
Pre-Production,Marking,Grading
How do I get Pre-Production started with Unlimited Design Services
Contact us and tell us more about your project
How do I get an estimate for Pre-Production?
After meeting or talking to you, we’ll give you a list of the information we need to give yo a project estimate
Do I need to commit to a production order to get Pre-Production services?
No, we don’t require that you have committed to a production order in order to provide Marking & Grading services

Grading services are ONLY AVAILABLE to clients with PAD System CAD Patterns made or audited and released by Unlimited Design Services
Markers
require cuttable fabric width and graded patterns in PAD System V5
Is there a minimum order requirement for Pre-Production services?
No, we don’t require that you have more than one style to do Marking & Grading, but we will need grading rules, cut size ratios and have the fabric in our warehouse to confirm widths for Markers
Are there any volume discounts for Pre-Production services?
Yes, marking and grading services qualify for volume discounts
What’s the turn around for Pre-Production services?
Material Allocations 2 business days
Grading Rule Creation 2 business days
Grading (from existing grading rule) 1-2 business days
Marker 2-4 business days (contingent on fabrics being at our warehouse)
Marker File Export (convert to format other than PAD System) 2 business days
Marker Printing 2 business days

Turn around time frames are
from the day we confirm the order
This time frame
does not include transit time for items being shipped
Production (CMT),Cut & Sew Contractor
How do I get my Production (CMT) project started with Unlimited Design Services
Contact us and tell us more about your project
How do I get an estimate for my Production (CMT) project?
After meeting or talking to you, we’ll give you a list of the information (in addition to running a sample) we need to give you a project estimate
Why do you need to make a sample to provide Production (CMT) estimates?
Running a sample through our factory tells us what machine settings will be required for the fabric the style is being produced in and it allows us to conduct a time study of every operation specific to that garment
Is there a minimum order requirement for Production (CMT)?
Yes, we have two options for minimum order requirements:
100 Units Per Style (MOQ)
Requires 1 style using EXACT same fabrics
Minimum 25 units per color
$100 minimum production cutting
$1400 minimum production sewing
50 Units Per Style (MOQ)
Requires at least 2 styles using EXACT same fabrics
Minimum 25 units per color
$100 minimum production cutting
$900 minimum production sewing

Are there any volume discounts for Production (CMT) orders?
No, there aren’t any volume discounts for production orders but we’ll credit the cost of cutting and sewing one Pre-production sample to Production orders valued at $6 000+ per style
Visit our volume discount page for more details
What’s the turn around for Production (CMT) projects?
Production (CMT) Cutting 1 Week
Production (CMT) Pre-Assembly Cut Piece Send Out 1 week (Fusing or Embroidery)
Production (CMT) Sewing Assembly 2-5 weeks (depending on type of garment, volume and available capacity)
Production (CMT) Cutting Post-Assembly Send Outs (Dye/Wash, Printing) 1 week for each process required per cut
Production (CMT) Cutting Post-Assembly Finishing (QC, Rivets) 1 week for each process required per cut

Turn around time frames are
from the day we confirm the order
This time frame
does not include transit time for items being shipped
© 1998-2017 Unlimited Design Services.com All Rights Reserved

BEFORE YOU GO!
We are here to answer any questions you may have:

* Email us (same business day answer before 4:00PM PST)
* Schedule a call back (online)
* Request a visit to drop off items for custom estimates


TEST